No Refunds & Cancellation Policy

1. All sales are final - no refunds

All payments made to Boothly Events, LLC are non-refundable. This includes retainers, partial payments, final balances, add-ons, travel fees, and any other amounts paid in connection with your booking, except as stated in Section 5. This includes, but is not limited to:

• change of mind, change of plans, or change of event date
• change of venue or event guest count
• cancellation by the client for any reason
• postponement of the event by the client
• weather, traffic, or guest no-shows
• venue restrictions or venue cancellation
• force majeure events (see Section 4)
• dissatisfaction with photo strip designs or backdrops that match what was approved in writing

We commit our team, equipment, calendar slot, and creative time to your event the moment you book. Once that commitment is made, those resources cannot be recovered if your event is cancelled, which is why this policy is strict.

2. Rescheduling

We understand life happens. While refunds are not available, we offer a one-time courtesy reschedule, subject to the following:

• The reschedule request must be made in writing (email is acceptable) at least thirty (30) days before the original event date.
• The new event date must be within twelve (12) months of the original event date and must be a date Boothly Events has available.
• Rescheduling does not extend your payment due date. The balance is still due seven (7) days before the original event date.
• If our pricing increases between the original and rescheduled date, the client is responsible for the difference.
• A rescheduling fee may apply if the request is made less than thirty (30) days before the original event date. The fee will be disclosed in writing before any reschedule is confirmed.
• Reschedule requests made fewer than seven (7) days before the original event date are not guaranteed and will be handled on a case-by-case basis. No refund will be issued if a reschedule is not possible.

3. Cancellation by the client

If you cancel your event entirely (or fail to pay the balance on time), your booking ends, we release the date, and all payments made to date are forfeited. No refund or future credit will be issued. If the balance has not yet come due when you cancel, you will not owe it.

4. Force majeure

If Boothly Events cannot perform on the event date due to causes beyond our reasonable control (including but not limited to acts of God, severe weather, fire, flood, civil unrest, government action, pandemic or public-health orders, venue closure, power outages, or serious illness or accident affecting assigned staff when no replacement is reasonably available), we will work with you in good faith to reschedule to a mutually available date within twelve (12) months at no additional rescheduling fee, and amounts you have paid will be applied to the new date. If a new date cannot be agreed upon, payments made are not refunded. This policy is consistent with our Terms of Service.

5. Cancellation by Boothly Events

Boothly Events may cancel before or during the event if the client fails to pay, materially breaches the event services agreement, or if our staff or equipment are threatened or placed in unsafe conditions. In those cases no refund is issued. In the unusual case where Boothly Eventscancels for a reason that is not the client’s breach, non-payment, unsafe conditions, or a force majeure event (Section 4), we will refund all payments made for the cancelled event. Apart from the equipment-failure credit below, this is the only circumstance in which a refund is issued, and it is the client’s sole remedy for that cancellation.

Equipment failure. If our equipment malfunctions during your event and cannot be repaired or replaced on site, we will give a prorated credit or refund for the booth time not provided. This is the limit of our liability for that failure (see Section 12 of the event services agreement and our Terms of Service).

6. Disputes and chargebacks

We are committed to making your event a great experience. If you have a concern, please contact us first at events@boothlyevents.com so we can address it. Initiating a chargeback in violation of this policy or your event services agreement is itself a breach. You are responsible for any fees we incur from returned payments, and for fees from chargebacks or payment disputes that are resolved in our favor.

7. Governing law

This policy is governed by the laws of the State of Texas. See our Terms of Service for the full governing law, venue, and dispute-resolution terms.

8. Questions

Questions about this policy or your specific booking? Contact us or email events@boothlyevents.com.